Customer Testimonials
The only place recommended by cars.com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect
I've purchased a pre-owned car at Capitol Volkswagen with Mr. Juho Hong and I gotta say this was a great experience! We got in touch by phone and we quickly scheduled visits, test drive, and closed the deal in less than 48 hours. Juho and his team assisted me with getting Financing and that was the only part that took a little more work (to validate all the info), but other than that it was super quick. One of the car keys was forgotten at the dealership and he promptly found it and mailed me in the next day. The ...
Incredibly friendly and responsive. Lori in sales was available 24-7 and was so helpful. She sent pictures, info on car very quickly and is also very personable! Experience was wonderful. No hard sales tactics. Also great experience with sales manager and finance manager. I highly recommend them.
Capitol provides a reasonable no nonsense upfront pricing for vehicles, and their finance department was not pushy in after sales products. Their lot management needs some work. Our vehicle has some water spot issues that we hope will make right. However, the purpose of this review is to review Lori Campbell( our sales rep). She was outstanding! I highly recommend you ask for her if you go here. She is one of their top sales people for a good reason. She loves cars and wants to build a relationship with her clients. She is very efficient and helped navigate us ...
They were excellent and I would have given them a 5 star, except it way to long to pay for the car and get out. I bought a used ca, no price haggling, and for cash. after waiting for almost an hour for the "finance person", I finally got really upset, and the manager came out and too my check. Why that could not have been done right away, I don't know. Other than that they were great.
Eric and every at Capitol VW were a great help. They provided awesome customer service and a friendly atmosphere. They took care of me efficiently and quickly and made me feel like I was well taken care of.
Everyone? seems to go out of their way to make sure you are comfortable during the whole process of the selection and purchase. Emil, my salesman was very helpful in explaining the features of the car and was very attentive from the beginning to the end of the whole process.
I can say this is my dealer appreciation month! This is my third dealer review for this month. Let me start from the beginning, I bought a brand new 2016 Ram truck from another dealer from Gilroy, and I sold my 2014 Pilot to Capitol Fiat, and then I bought a 2016 Vw Passat for my wife from Capitol Vw, huh it is kind of confusing, so last 2 dealers I worked is DGDG affiliate if I'm not mistaking. So once I sold my Pilot (great selling experience ever!) I walked to capitol Vw which is next door neighbor to Capitol Fiat, and ...