Customer Testimonials
Easy and pleasant buying experience. They do an excellent job of cleaning and prepping pre-owned vehicles. They employ good people for sales roles (Luis is a good guy). And they good vehicles at good prices. Would shop there again.
I had a wonderful experience purchasing my Volkswagen from Capitol VW! Edwin was absolutely fantastic—professional, knowledgeable, helpful, and most importantly, honest. He made the entire buying process comfortable and stress-free, and his customer service continued even after the sale was completed.
I also want to give a special thank-you to Daniel Hui, who helped us with the financial and paperwork related process. He was equally professional, patient, and kind. I especially appreciated that he never made us feel pressured going through the paperwork.
Because of previous negative experiences with car dealerships, I used to feel hesitant about buying a ... Read More Google - Nov 14, 2026
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Great experience here with Uwanah. Reached out online and he was super prompt with sending walkthrough videos of the car and answering questions. Did a test drive and chatted for a while and he was very straightforward and honest about the cars, which I appreciated. Definitely worth visiting if you’re looking for a VW. Edwin, the finance manager, was extremely professional and efficient. Made everything so easy and comfortable.
We had a wonderful experience at this Volkswagen dealership! A special thank you to Kaden Yeager for his positive energy, patience, and professionalism. He was always approachable, responsive, and genuinely committed to helping us get the best possible deal. We never felt pressured, and he made the entire process smooth and enjoyable.
A big thank you also to Arthur Fang, the dealership manager, and Daniel Hui, who were both extremely polite, professional, and helpful.
We truly appreciated the way the entire team treated us. Highly recommend this dealership, and especially Kaden! If you’re looking for a Volkswagen, this is ... Read More Google - Nov 7, 2026
Great service
Good sales person; terrible finance person.
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
Engine shudder. Cylinder head clean and spark plug replacement. Minor other fixes.
We had a truly great experience with Kaden Yeager and Edward Chang at Capitol Volkswagen. After several discouraging attempts to find a car and financing elsewhere, we arrived feeling uncertain about whether we would have a better chance. Their patience and willingness to work with us made all the difference.
Kaden took the time to understand our situation and explore the options available to us. We appreciated his persistence, but even more importantly, we appreciated being treated with kindness and respect throughout the process. We never felt like our circumstances made us any less deserving of his attention and effort.
... Read More Google - Oct 25, 2026
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
We cannot express enough gratitude for the extraordinary service we received from Kaden, our salesperson, and Edward Chang, Finance Director, at Capitol Volkswagen.
Before coming here, we had tried everything. Carvana, CarMax, CarGurus, and other dealerships either denied us financing or offered vehicles that were old, had excessive mileage, and came with unreasonable terms. We were frustrated and beginning to lose hope.
Then we met Kaden, and everything changed!
Our need for reliable transportation was especially important because of a recent kidney transplant and the necessity of attending ongoing medical appointments. Kaden understood our circumstances and refused to give up. ... Read More Google - Oct 21, 2026
Mychal and the team were responsive, friendly, and accommodating.
Awesome people great experience!! AAA+++
Extremely helpful, fast & easy
Guys, they might not have the cheapest cars, but their customer service is absolutely great. I bought my corvette here with extended warranty and maintenance package. They helped me to cancelled those with refund when I sell my car. Big shout out to Annette who make things easy.
Amazing service good knowledge on cars. Arthur in finance was great Best customer service I've had at a dealership
Service advisors Patty and Cindy were incredibly helpful and customer minded.
I had a 2017 GTI manual performance edition sadly the engine grenaded itself around 93k miles when the spark plug broke apart and it wasn't over maintenance recommendation. original quote was $23K but Service Advisor Cindy helped me fight with Volkswagen America to get a free replacement for the motor on my GTI....WHICH SHE GOT!!!. I also got a 2022 VW Tiguan SELR Premium I had an issue with the rear swaybar end link that broke apart service advisor Patty was the best she had great energy always smiling ... Read More Google - Oct 7, 2026
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
Great experience! I recently purchased a 2023 Genesis G70 3.3T from this Volkswagen dealership, right before the Labor Day weekend and I had a wonderful experience from start to finish.
Jerry, my salesman, was laid-back, easygoing, and very helpful throughout the process. He took the time to listen, answer all of my questions, and never made me feel rushed or pressured.
Edward was fantastic as well. He handled the paperwork and financing side of the process with professionalism and efficiency, making everything straightforward and surprisingly stress-free. I especially appreciated that I never felt pressured or persuaded into anything I didn’t ... Read More Google - Sep 30, 2026
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
I made an appointment four days ago to come see the car, but I was just told that it was sold an hour ago when I arrived.
Purchased a vehicle here less than a month ago. Everything went fine until the finance office. The contract for my Easy Drive extended warranty did not reflect the terms we explicitly discussed. I couldn't even read through the terms when signing because Edward Chang simply applied my signature digitally to all the documents without giving me a chance to read them. Edward Chang promised he would get it updated and corrected. Instead, he has completely ghosted me—ignoring my last 3 emails and staying silent for two weeks. Because of the terrible communication and unfulfilled promises, I am now going ... Read More Google - Sep 16, 2026
Customer service is nice but being under warranty is a hassle ive been with out a working sound system for almost a month due to back order part its very frustrating these parts should be in hand due to common complaints
Very patient and helpful He wasn't your typical pushy guy trying to force you to buy. He really tried to make it work by offering different options with different discounts, until I got a deal which made sense to me.
Jerry is a great person to deal with, no pressure no push. Love him
great experience buying my camaro quick easy and painless freindly employees.
Gabi was very knowledgeable & helpful with the purchase of our vehicle. She made the entire process stress free!
Outstanding service!
Great team helped with all aspects of the purchase. Ended up buying 2 cars; they made it easy, transparent— excellent service. Thank you!
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
Purchased a car out of state. Salesman Juho was great. Our car was delivered. However, it did not have temp registration on it for our state. Ok, we'll wait for the title and do it. The Title is still not here. Finance agent at the dealership only answered 1/6 times. Never returned any of my other calls. Said he'd forward on my info to Business unit. No calls back from them. Sales Manager, 3 VMs, no calls back. I've left a couple of VMs with the main line, no calls returned from there either. It's been 3 weeks since ... Read More Google - Aug 20, 2026
Service was very good though pricey as one would expect at a dealer
Great service, great price, highly recommended
Great sales personnel. Wonderful experience for buying or leasing a car. This was my second car bought at this dealership.
The manager Luis will reply quickly and Chris will help you with passion, but the whole store is too busy or their efficiency is too low. i need to wait for so long to get my lease, contract, etc. done, which is annoying because nobody want to spend that much time in the office.
Great sale and service teams!! I have received support from both departments in a timely matter! Shout out to Tiffany for going above and beyond when I inquired about an EV! Definitely recommend to anyone seeking a car! I am truly grateful for having a reliable and affordable vehicle!
Nathaniel was very helpful and informative. We got everything we wanted for our car.
Brought car in for oil change. Dealership asked us to approve maintenance for problems they claimed to find on my car. We declined and checked for the claimed issues independently - none of the claimed issues were present. Will not return.
The agents were clear, the wait area comfortable, and the service efficient, similar to my last visit.
Advisor Patty has been my advisor since bought car & excellent service & very professional with knowledge & takes care of my car.
The entire process of buying a used vehicle was made easy by the entire staff. No negotiating the price which was terrific! Uwanah, the salesman, was low key, low pressure. I didn't expect to buy a car the day I stopped by, but is was so easy.
Customer service and attitude lacking.
Service rep was good to deal with - she gets 5 stars. But when there is a recall from the company and we are expected to leave the car at the dealership, it causes inconvenience. The least we expect is a ride offered in both directions if we are forced to leave the car for 4-5 hours. I was offered ride only one way and had to pay $25 to Lyft to come back to pick the car - not at all acceptable.
Patty at Capitol VW is a fantastic service advisor. The interior of the dealership, waiting areas, WiFi, status updates, and work of the technicians is A+.
Service co-ordinator was so friendly and helpful. Car was done quickly while I waited.
Purchased a used car here. Lower pressure than other dealerships I have dealt with. The employees all seemed kind and very efficient.
They checked on me multiple times while I was waiting for my turn to fill out the final forms with the finance department. Everything felt prompt and I didn't feel like I was being left to sit forever while a mysterious process was happening (which I have felt at other dealerships in the past). I was always told what was going on and what would happen next. I was given my copy of the signed paperwork as ... Read More DealerRater - Jul 1, 2026
Everything seemed to go fine. Didn't get much feedback from the service manager. A piece of trim or molding has come free...I think it's for the passenger seat hinge mechanism.
Loved the friendly people and ease of purchase. Juho Hong was fantastic at Sales and so was Edward Chang in the Finance department
I had a mixed Experience. The car I found there was nice and in my budget. The sales person was pretty nice and helpful. But when it came to negotiating the interest rate ( I had a pre approved loan rate from the Redwood Credit Union, they denied me that rate. It was a Saturday, so I could reach my person at the Credit Union. The Finance Manager was kind of rude and unfriendly, maybe because I didn’t get any of the other things they tried to sell me?
They had as wait 1 hour to finish the buy ( for no ... Read More DealerRater - Jun 21, 2026
Wayne was rude, not honest tried to cheat me out of my money. Would never recommend anybody to go to that dealership. It’s very bad.
Edwin is very responsive friendly and patient. I didn’t feel any pressure in nothing this car. Process was semi electronic to accommodate my busy schedule.
As always Service writer Patty Argetsinger did an excthat were ordered and also the status of the installation of te parts.ellent job keeping me informed on the status of the parts.
Bought a pre owned Jeep Wrangler, sight unseen, and it was an effortless and great experience. Juho, the sales professional, went beyond expectations. I worked 25 years at auto dealerships; this company is a 5 Star organization, amazing staff throughout.
A few weeks ago, Matt Siendo performed work on my car. Immediately after leaving the shop, the rear of the vehicle began making a loud creaking noise that had never been present before.
Today I returned for a brake job and specifically told Matt I would arrive at 7:30 PM and asked him to leave my keys at the front desk. Instead, he took my keys and placed them under a cone outside without informing me. I ended up waiting three hours before anyone told me where my keys were.
This experience was extremely frustrating and unprofessional. The initial repair appears ... Read More Google - Jun 18, 2026
Was able to get an appointment quickly and everything was taken care of. Friendly service.
They are friendly, professional, and mindful of my time. I appreciate their effort and courtesy.
I drove over 300 miles to buy a car here and was a little apprehensive they would honor the website pricing without surprise add-ons. No surprises, just a very polite staff and welcoming dealership. I worked with Malik and he was a pleasure to work with.
I’m very pleased to the staff that assisted me. I would like to compliment them all They were very patient with me when asking so many questions. God bless them all.
Average experience - Been waititng weeks for the contact for replacment key. The gave me only one key which was super loose and they refused to fix it or replace it. I have to pay around $250 to get a good working key however after multple emails I still don't have the info to get a key. The current key they provided is on its last leg. It is going to break any moment
Great experience ! The staff is always very kind, professional and helpful. Thank you and thank you for the car wash ! 👍
My wife paid for extended service contract when we purchased the VW Jetta from Capitol Volkswagen. They didn't rotate tires or change filters as contracted in the prepaid service,when I took the car for service. Customer service personnel comes up with excuses why certain services were not done. Not impressed!
Great service. Kind explanation about the work will be done. Also explained after the work.
Great service, and communication. Jonathan always does an excellent job when estimating service times, and getting our car back on time.
My car had a recall and they were able to get me in very quickly and everything was completed in just a few hours.
Patty and Jon are the best! They always take great care of my service needs and explain the necessity of any repairs
friendly, easy to work with. no "fake" numbers to haggle about, and had the car ready for us to test drive when we arrived.
I purchased my vehicle and maintained it there over the years. With both touch points, they exercise the same level of care, understanding and flexibility. They’re a solid team, and pleasant to deal with.
This is my go to dealership in the South Bay. Everyone is friendly, helpful and knowledgeable.
Absolute fantastic experience. We were able to do most of the work while I was 200 miles away. So by the time I showed up we were only at the dealer for about 2 hours. With two young kids and a wife who want to go to dinner, it was absolutely amazing for us to be in and out so quickly.
Service was excellent! Jerry and Daniel were both informative and was helpful every step of the way. We were in and out of the dealership with my dream car quicker than I expected!
You really feel heard and understood working with the service advisors at this dealership. A car situation that’s really stressful at this time is made less stressful by receiving great support and customer service from Brent and Cindy in particular 😀
I need a new car. They help me find a car. They were nice. I liked my sales person probably wouldn’t bought a car if it wasn’t him.
Edwin is an excellent salesman. Polite, knowledgeable and not pushy, which was greatly appreciated. The on constrictive criticism for this dealership is that I had to ask the finance department/ manager for the paperwork. They did not give me a hard copy. I received an email after I requested the paperwork.
Price was reasonable. VW stayed in touch with me the whole time. Work was completed quickly. Nice people, nice work. What more can one say?
Service Dealer was throughly checked the car that everything was checked. Checked in with me regarding the status of my car.
Very friendly, easy to talk to, clear explanations, very helpful. Understands the customer's needs and provides adequate advice
Overall a great experience at VW, our sales person Pablo I think was his name he was great, financing department as usual and just like any other car dealers try to persuade you into buying those worthless warranties (stay away from those) but overall all good I will definitely buy again from DGDG as we always do.
Uwanah was responsive and got right to the point on pricing, offering an excellent deal. When I came in the price had changed from agreed, but they offered a very strong value for my trade-in, so I stuck with it. Overall, I don't like the bait-and-switch, but the overall value was solid and everyone was friendly and welcoming.
Service was performed as promised and on time. Expectations were set correctly and Brent communicated well during the process.
From the beginning to end Lupe has been very gracious, explained and answered all my questions and it helped on my final decision. Lupe and finance department are friendly, helpful and efficient. Very satisfied!
The Capitol Volkswagon staff delivered an excellent level of customer service and a great product.
I need extra work done and I haven’t been able to get it done yet. I’ve reached out multiple times and haven’t heard back.